Trust is most important in business

Today I experienced the importance of trust in doing business. I went to get an oil change at a Grease Monkey in Edmonds and after inspecting my car, the repairman recommended I get my transmission fluid replaced and some other things done that I didn't quite understand. I hesitated because the work would cost over $200. The only thing I really had to rely on was my trust for this man and the reputation of the business.

About a year ago I went there to get my oil changed, and another worker checked my oil and told me that even though my mileage indicated I needed an oil change, the oil looked pretty clear still and he recommended I wait a while longer before changing it. It impressed me that he wasn't just trying to make money but rather was looking out for my best interest.

This influenced me and also from remembering other friends recommend this shop, I decided to go ahead with the work.

This reminds me that in any endeavor, even business, ethical standards are critical to success.

Panera Bread engages in community service as another way to build trust with their customers